Returns & Exchanges
Return or exchange any AXIMADE item within 30 days of delivery hassle-free.
The return window covers 30 days from your delivery date. Items must remain in original condition with all AXIMADE functional packaging intact.
To initiate a return, notify our customer service team with your order confirmation number.
Email us at support@aximade.com
Reimbursements are processed within 7 business days of receiving your item using your original payment method, with zero added fees.
Return Eligibility
To qualify for a full return or replacement, make sure:
Purchased within 30 days
Original packaging intact
Items non-eligible for returns:
Customized or personalized engineered products.
Items with evident wear, alteration, or damage from improper usage.
Unsealed products subject to hygiene or safety standards.
Clearance items marked as final sale.
AXIMADE LLC reserves the right to decline items that do not fulfill these requirements.
Return Shipping
Customers cover shipping costs unless the item arrived defective or damaged upon delivery.
AXIMADE LLC Returns
We recommend trackable shipping. AXIMADE LLC cannot be responsible for items lost or damaged during return transport without tracking receipt proof.
Gifts
If the item was marked as a gift when ordered and shipped directly, you will receive store credit for the full value upon return receipt.
If not marked as a gift, the refund will be automatically issued back to the original purchaser's payment account.
Contact Us
Have questions? Reach our team at support@aximade.com